Privacy Policy

This website is operated by Audio Deluxe Trading LLC, trading as Audio Deluxe (“Audio Deluxe”, “we”, “us” or “our”), a company registered in Dubai, United Arab Emirates.

Trade Licence No.: 704542
Address: The Anantara Downtown Business Tower, Showroom 603, Dubai, UAE
Email: info@audiodeluxe.ae
Telephone: +971 50 979 0135

For the purposes of applicable data protection law, Audio Deluxe Trading LLC is responsible for the personal data described in this Privacy Policy.

Depending on how you interact with Audio Deluxe, we may collect:

Identity and contact information

Your name, email address, telephone number, country or location and other contact details you choose to provide.

Enquiry and service information

Information you provide when requesting a showroom visit, Home Audition, Trade-In valuation, Custom Design & Installation service, technical support or another Audio Deluxe service.

Product and system information

Details about products you own or are interested in, your existing audio system, product model and serial numbers, purchase information and related technical information.

Images and documents

Photographs, floor plans, product images, receipts or other documents you choose to submit through our website or directly to our team.

Transaction information

Where applicable, information relating to purchases, quotations, invoices, deliveries, warranties and services provided by Audio Deluxe.

Technical and usage information

Information about how you access and use our website, which may include your IP address, browser and device information, pages visited, interactions with the website and information collected through cookies and similar technologies.

Marketing preferences

Information about whether and how you would like to receive communications from Audio Deluxe.

We do not intentionally request sensitive personal information through our website.

We may collect personal information:

• directly from you when you complete a form, contact us by email, telephone, WhatsApp or other communication channels, visit our showroom or otherwise interact with our team
• when you purchase, enquire about or receive products or services from Audio Deluxe
• automatically when you use our website, through cookies and similar technologies
• where appropriate, from manufacturers, service partners or other parties involved in providing a product or service to you

We may use your personal information to:

• respond to enquiries and communicate with you
• arrange showroom visits and listening experiences
• consider and arrange Home Auditions
• assess Trade-In requests and valuations
• plan and deliver Custom Design & Installation projects
• provide product, warranty, service and technical support
• prepare quotations and process purchases or other transactions
• arrange delivery, installation and aftercare
• communicate with manufacturers or service partners where necessary to assist you
• maintain, analyse and improve our website, products and services
• understand how visitors interact with our website
• measure the effectiveness of our communications and marketing
• protect the security and integrity of our website and business
• comply with legal and regulatory obligations
• send you news, invitations, product information and other marketing communications where permitted by applicable law and in accordance with your preferences

We process personal information only where we have an appropriate legal basis or other lawful justification under applicable law.

Our website may use third-party technologies and services to help us operate the website, understand how it is used, communicate with clients and measure the effectiveness of our marketing.

These may include services such as Google Analytics, Meta technologies, email marketing platforms, customer relationship management systems, WhatsApp and embedded content from platforms such as Instagram, YouTube or Vimeo.

Depending on your choices and the technologies in use, these services may collect information such as your IP address, device and browser information, website activity, interactions with content and other online identifiers.

Some of these providers may process information outside the United Arab Emirates.

Where required, non-essential analytics, advertising and similar technologies will be used in accordance with your cookie preferences and applicable law.

Further information about the technologies used on our website and how you can manage your preferences is available in our Cookie Policy.

Where you have chosen to receive communications from Audio Deluxe, we may contact you regarding new products, manufacturers, events, listening experiences and other Audio Deluxe news.

You may change your preferences or unsubscribe at any time by using the unsubscribe option included in our communications or by contacting us at info@audiodeluxe.ae.

We do not sell your personal information to third parties for their own marketing purposes.

We may share personal information where reasonably necessary with trusted third parties involved in operating our business and providing our services, including:

• manufacturers and their authorised representatives
• installation, technical and service partners
• delivery and logistics providers
• website hosting, technology, analytics and IT service providers
• CRM and communication service providers
• email and marketing technology providers
• payment and transaction service providers, where applicable
• professional advisers such as accountants, lawyers and insurers
• government, regulatory or law-enforcement authorities where disclosure is required by law

We only share information that is reasonably necessary for the relevant purpose.

Where third parties process personal information on our behalf, we expect them to handle that information appropriately and in accordance with applicable data protection requirements.

Audio Deluxe works with manufacturers, suppliers and service providers internationally.

As a result, personal information may in certain circumstances be transferred to or processed in countries outside the United Arab Emirates.

Where applicable, we take appropriate measures to ensure that international transfers of personal information are carried out in accordance with applicable data protection requirements.

We take appropriate technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.

Access to personal information is limited to people and service providers who require it for legitimate business purposes.

No online system can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to us.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to provide ongoing service and warranty support or to satisfy legal, accounting and regulatory requirements.

Retention periods may vary depending on the nature of the information and our relationship with you.

When personal information is no longer required, we take appropriate steps to delete, anonymise or otherwise securely dispose of it.

Subject to applicable law and the circumstances of the processing, you may have the right to:

• obtain information about the personal data we hold and how it is processed
• request access to your personal data
• request correction or completion of inaccurate or incomplete personal data
• request deletion of personal data where applicable
• request restriction or cessation of certain processing
• object to certain processing
• request transfer of your personal data where applicable
• object to certain decisions based solely on automated processing
• withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact info@audiodeluxe.ae.

We may request information necessary to verify your identity before responding to certain requests.

Our website uses cookies and similar technologies for essential website functionality and may also use them for analytics, personalisation and marketing.

Where required, you will be given the opportunity to manage your preferences for non-essential cookies.

For information about the cookies and similar technologies used on our website, the third parties involved and how to change your preferences, please see our Cookie Policy.

Our website may contain links to, or embedded content from, websites and services operated by manufacturers, social media platforms and other third parties.

These third parties may process information in accordance with their own privacy policies. Audio Deluxe does not control their privacy practices, and we recommend reviewing the relevant privacy information when interacting with third-party services.

The Audio Deluxe website and services are not directed towards children, and we do not knowingly seek to collect personal information from children through our website.

We may update this Privacy Policy from time to time to reflect changes to our website, technologies, services, business practices or applicable legal requirements.

The latest version will be published on this page together with the date on which it was last updated.

If you have any questions about this Privacy Policy, the way Audio Deluxe handles personal information or would like to exercise your privacy rights, please contact:

Audio Deluxe Trading LLC Trade Licence No. 704542 The Anantara Downtown Business Tower Showroom 603 Dubai, UAE Email: info@audiodeluxe.ae Telephone: +971 50 979 0135

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